How To Protect Your Utility Customers From Scams Silver Blaze Solutions

How To Protect Your Utility Customers From Scams Silver Blaze Solutions In this scenario, the customer is likely falling for a scam. as a utility provider, it’s your job to protect your customer’s information and make them feel safe, and silverblaze has the perfect customer engagement solution to help you do just that. before we get into that, let’s first take a look at some of the most common utility scams. With that being said, a protected customer is a satisfied customer; therefore protecting your utility’s customers from external scams should be a priority. this is particularly important right now since utility scams are on the rise in a number of locations across north america.

Portal Protection Against Utility Scams Silver Blaze Solutions How a customer portal can protect your users from utility scams. a spokesperson with hydro one, whitney brhelle, told ctv news that they always receive these reports of scams and it gets increasingly higher during parts of the year when people are busy and enjoying the season, such as holidays, vacations, and summers. 5. bogus bills. beware of scammers sending fake utility bills via email. these emails often look like genuine bills, with company logos and colors, and may prompt you to click on links or open attachments. tip: always verify the sender's email before clicking on any links or attachments. How to avoid utility scams. hang up and call the utility company yourself. call the company using the number on your bill or the utility company’s website even if the person who contacted you left a call back number. often times, those call back numbers are fake. if the message came by text, don’t respond and do the same. Act quickly if you suspect you paid a scammer. contact the company you used to send the money and tell them it was fraud. ask for their help to reverse the payment. you might be able to recover some of your money. report utility company impersonators it to your utility company and to the ftc at reportfraud.ftc.gov. image.

Protecting Customers From Scams Silver Blaze Solutions How to avoid utility scams. hang up and call the utility company yourself. call the company using the number on your bill or the utility company’s website even if the person who contacted you left a call back number. often times, those call back numbers are fake. if the message came by text, don’t respond and do the same. Act quickly if you suspect you paid a scammer. contact the company you used to send the money and tell them it was fraud. ask for their help to reverse the payment. you might be able to recover some of your money. report utility company impersonators it to your utility company and to the ftc at reportfraud.ftc.gov. image. 1. refunds for overpayment. rather than claiming you owe money, scam callers might say you’ve overpaid, and they’ll ask for bank account or credit card information to make a “refund.”. in order to “process” your money, they’ll ask you for a credit card number to get your financial information, martinez says. 2. These scams start with an unexpected phone call, message on social, or even an in person visit. the so called official offers you an “energy audit” to reduce your utility costs. or they might try to sign you up for a “free” program to make your home more energy efficient with solar energy. while they might say they’re from your.

Keeping Customers Safe With Utility Scams On The Rise Pg E Offers 1. refunds for overpayment. rather than claiming you owe money, scam callers might say you’ve overpaid, and they’ll ask for bank account or credit card information to make a “refund.”. in order to “process” your money, they’ll ask you for a credit card number to get your financial information, martinez says. 2. These scams start with an unexpected phone call, message on social, or even an in person visit. the so called official offers you an “energy audit” to reduce your utility costs. or they might try to sign you up for a “free” program to make your home more energy efficient with solar energy. while they might say they’re from your.

How To Spot Utility Scams And Tips To Avoid